Emergency Plumber in the Blue Mountains

Call now

If you reach voicemail, leave your name, address and what has happened and we will call you back.

If you smell gas or suspect a leak, leave the building and call 000 first. See gas fitting for safety steps.

What counts as a plumbing emergency

• A burst pipe or water you cannot stop
• A toilet or sewer overflowing inside the house
• No hot water in cold weather, especially with children, elderly people or someone unwell at home
• A leaking hot water tank
• Water running into light fittings, ceilings or the electrical switchboard
• A pipe frozen solid and at risk of bursting

Less urgent: a dripping tap, a slow drain or a running toilet. These are worth fixing, but they can usually wait for a booking.

Before we arrive

• Find the main water tap, usually near the meter at the front boundary or under the house, and turn it off clockwise
• If water is near power points or the switchboard, turn off the power at the main switch only if it is safe to reach
• Open cold taps to drain pressure from the pipes
• Move belongings out of the way, and soak up water with towels
• If a ceiling is bulging with water, make a small hole in the lowest point to let it drain into a bucket
• Take photos for your insurer

If you do not know where your main tap is, find it now, before something goes wrong. Label it.

Winter emergencies up here

Cold snaps are a Mountains feature. Frozen pipes can split, and the damage often shows only when they thaw. If a pipe has frozen but not burst, do not use a flame to thaw it. Use warm towels or a hair dryer, and keep the tap open. More in burst and frozen pipes.

Roads and driveways can be hard to reach in bad weather. Tell us your street and any access issues when you call.

What we tell you up front

We tell you what we think is wrong, what it will take to fix, and we talk through the cost before we start. After-hours work may cost more than a standard booking. Ask when you call.

What to have ready when you call

• Your address and the nearest cross street
• Whether the water is clean, dirty or sewage
• Whether you have shut off the main tap
• Any access issues such as a steep driveway, locked gate or dogs
• The make and age of a hot water unit if it is involved
• Your insurer's name, if you want to claim

With that, the plumber can decide what to bring and how to approach the job. A photo or short video sent afterwards helps even more.

Do not attempt gas, electrical or hot water pressure repairs yourself. Shutting things off safely is plenty.

Insurance

Many home policies cover sudden burst pipes. Take photos of the damage and keep any parts we remove. We can supply an invoice describing the work.